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Maxabout.com > Tips
• First, take the trouble to make apologies in person. Tell your client how long you are likely to be delayed. If you are away from office, have your secretary or a colleague do this for you.
• Offer refreshments and reading material. This is definitely an occasion to pamper him.
• Don't keep him waiting longer than 15 or 20 minutes. If you can't get away from the urgent task delaying you, explain the situation, apologise and schedule another meeting.
• Call to express regret for wasting his time. Making amends and restoring goodwill should be your top priority.
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