Handling a Dispute

Sooner or later, you may have a handle a dispute among subordinates. There is an art to doing so. First of all, do not play favourites.
Insist that the two fighting employees treat each other with politeness and respect. Then listen to each person's story individually. Be sure to hear both sides. Treat both with the same respect and attention. One good ploy is to ask each person for a written memo detailing the aspects of the dispute. This will give you some breathing room. Also, it will force the arguing persons to confront the issue more directly.

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