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The relativity of the official status of the superior and the subordinate is amazing to anyone not initiated in the laws of the working world. There may be practically nobody who may be superior or inferior as such, because the same person may be superior to one and inferior to another, and so on the process goes backward and forward, upward and downward, and hence in the office almost everyone has to be conscious about the rights and duties that fall to his share both as a superior and as a subordinate. The main objective of an office is to produce something or supervise the production of something, and hence superiors have their exalted positions with much bigger responsibilities which they must discharge to best benefit of their office or concern.
It is true that superiors in the office enjoy better facilities and amenities but their burden is also greater and to retain their position successfully, they should not only be efficient and hardworking but should also possess the necessary tact, generosity, compassion and so on. Let us take the chief man in an office, the manager, for instance. The manager has multifarious responsibilities. He has to take care of those under him; he has to maintain proper goodwill and relationship with outsiders, customers and so on; he has to see to the administration and efficiency of the department or the organisation, as the case may be, besides shouldering innumerable other duties which are unclassified.
The manager has to be genial, soft, permissive, strict, vigorous, reserved, good-humoured, pliable and inflexible, as occasion demands, to those working under him. A manager cannot turn a deaf ear to the appeals and entreaties of other employees. He cannot throttle the spirit of progress or block efficiency of his subordinates. He has to inspire cooperation, not extract it. He has to provide scope and the right atmosphere for development for those who are loyal and deserving. He has to have personal knowledge of his staff and know how to get the best out of them. Civility is an asset to him, at the same time he cannot allow himself to be slack in his behaviour. He has to be gentle with the sensitive and overbearing with those who are rough and rugged. But he should not bear any grudge, should keep himself from getting involved in their affairs, personally or emotionally, either adversely or intimately, and should keep his head above the common surge.
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