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Maxabout.com > Tips
This may refer to the etiquette of those who are in charge of travels and tours. The tourist or traveller is generally in search of good advice and it is the public relations people at the airports, at railway stations, at the travel agents' offices to whom the tourist has to turn. Sometimes^ the tourist is experienced and sometimes he is not and it is the responsibility of all these people who are providing service to the public to do so with the greatest of consideration and care. A man at the enquiry counter may have to answer the same questions daily and all the time and yet each time it is new to somebody who may have come distractedly to that counter. If the public relations man realises this and is also sympathetic with the predicaments of those who are in need of advice, correctly and quickly, he may never turn mechanical at his job but may give answers with renewed energy every time.
It is true that the traveller should show patience and fortitude and should not get upset at the smallest inconvenience. Mistakes are sure to occur on both sides but these can be better sorted out and solved with a cool head and mature understanding than with mistrust and misbehaviour. So the traveller has to be gentle to the officials who may be handling his affairs and with gentleness and tact, a better performance may be extracted than with an adamant attitude of Complaint. Like all public relations men, these men who man the counters and the key-points in travel enhance the prestige of the organisation that they work for and if it happens to be the Government, the foreign tourist who gets adequate help from a railway guard, a porter or a taxi-driver may remember and bless the country of his visit a long time afterwards. It is, of course, required that such public relations posts are given to those alone who are experienced, and new personnel may be ""positioned only after proper training and a period of apprenticeship.
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